I lead the diner & marketplace product and design teams at OpenTable. This includes our apps, websites, emails, marketing tools for restaurants, and supporting services (like search, recommendations, loyalty, and content).
I didn’t join OpenTable as a product leader. I started as a PM focused on diner profiles, and worked my way up. Along the way, I convinced leadership to fund the Marketplace team (which is generating eight-figure revenue at a double-digit rates YOY), learned about data science as PM for search and recommendations, and had a chance to build a great product & design organization.
I developed my obsession with product development as co-founder at CoPress, a digital media startup that transformed college media. We were able to topple the stagnant incumbent and inspire some amazing college journalism, but we weren’t quite able to turn a profit. When we closed CoPress, I set out to learn how to operate an amazing business, which sent me to the consulting firm McKinsey, where I spent two years studying 20+ businesses and learning from some amazing business leaders.
One project had me surreptitiously investigating the prices of women’s blue jeans at luxury retail stores across Canada. Want to understand why Netflix didn’t face copy-cats from big media companies? I might have worked on something like that too.
In between McKinsey and OpenTable, I spent three years at eBay’s internal innovation and incubation lab, eBay New Ventures. I worked on a range of products, including RedLaser, the first barcode scanning and omni-channel shopping app on the iPhone.
My work history:
Head of Diner Product, OpenTable / 2014 – Present
Product Manager, eBay / 2011 – 2014
Consultant, McKinsey & Company / 2009 – 2011
Co-Founder, CoPress / 2008 – 2009